Hi @Shauna28
I'm guessing this isn't an email service issue although you've labelled the topic with talktalk.net and MailPlus the subscription service for retaining TalkTalk email addresses.
What are you referring to exactly? Have you placed a new order with TalkTalk? Have BT persuaded you to stay with them and are sending you new equipment? Have you placed a new order with BT because TalkTalk haven't honoured a £130 discount or you haven't received that £130 discount yet? If it's an order fulfilment issue or move of service provider and a cancellation issue then I'll move this topic to the Billing forum although you would need to speak to the TalkTalk cancellations team on 0345 172 0088 if cancelling a TalkTalk contract.
LiveChat and TalkTalk contact information
When to contact TalkTalk? - select and scroll to see contact availability times
TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with the operation of chat messaging.
Landline calls to Customer Services on 0345 172 0088, Better value contract renewals and cancellations on 0345 172 5157, if you're thinking of leaving, are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.
Please explain what it is that you're asking TalkTalk to do for you. Thanks.
