Can Talk Talk Please remove device restrictions from e-mail account

[toddben]

Ady why is it I have spent hours onto technical support via phone and web chat, am I told the issue of blocked email addresses since 17/02/23, is one that cannot be resolved. I have requested my deadlock letter because I have three email addresses but now only two of them now work.

[toddben]

Ady and Gondola, what can I say, it looks like we are back up and running, rather than waste hours trying to get help via the technical support in future, I will come to the two of you who clearly know what you are doing.

Thanks again for your help and support. 

[Ady-TalkTalk]

Hi todben, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

Perfect. Ady will respond right here to confirm your email access will be restored.

[toddben]

Sorry, yes my web email is working ok

[Gondola]

You didn't reply to confirm that your webmail access was or was not working so I have to assume it is working.

On that basis and as the secure mail settings are good I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[toddben]

settings 2settings 3

[Gondola]

OK so far.

Select More Settings and the are three tabs. Screenshot the Outgoing server and Advanced tabs please. As before, redact the first part of the email address before uploading.

[toddben]

I have changed the email address in my settings for this thread to the email address that has been blocked, if that helps

[toddben]

settings

[Gondola]

You say you cannot access one of your email addresses? Can you access the mailbox via an up to date Internet browser?

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Can you compose and send messages and see messages arrive and stay in the Inbox?

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus

[toddben]

I still am unable to access one of my email addresses, technical support have no fix for it

[toddben]

Sadly your advice is not correct, i have the same problem, I have three email addresses, I have changed the settings prior to the change over. Two email addresses have continued to work, one has the issue described above. After hours on the phone and web chat with technical support, they have finally admitted, the issue of the server not recognising email address or password, is an issue they simple cannot fix. If you are affected by the issue, the above advice does not work. I have now requested my deadlock letter which will allow me to cancel my contract without any penalty.