Can only use webmail on my main account, but am okay on another account

[IanAThomson]

Since late last week I cannot use my main @dsl.pipex.com on my devices (Android and Windows), whereas my secondary account is fine.

I've tried updating the settings according to the emails I received previously and the sites here, but my main account will not accept them.

I am able to use webmail.

Help?

[Ady-TalkTalk]

Hi IanAThomson, I've checked and your mailbox is restored to full access. Please let us know if you need more help.

Ady

[IanAThomson]

Hello again.

I still can't create/amend my account (ending ****79@dsl.pipex.com) with the secure server settings, getting the same "POP3/IMAP not enabled" error message.

[Ady-TalkTalk]

Hi IanAThomson, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[IanAThomson]

I couldn't do it for obscured for customer security I kept getting the "IMPAP/POP3 not enabled" (or something) message. However, I could do it successfully for obscured for customer security and that works fine.

[Ady-TalkTalk]

Hi IanAThomson, you've been contacted by us with details of why this has happened in advance of it happening. Did you change your email settings to meet those recommended? 

Ady

[Gondola]

I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts for the mailbox in question.

[IanAThomson]

My devices are ready for secure access. Please request for IMPA to be turned on.

Thank you for your help.

[Gondola]

TalkTalk are dealing with insecure settings in batches of mailboxes. So one can be limited to webmail only access and the password will not authenticate until IMAP access is switched back on whilst the other one, even if that's using insecure settings, may still be working.

So, do you wish to make progress and confirm that the account that's limited to webmail only access does now have secure settings ready. I will then request TalkTalk Support to switch IMAP access back on?

[IanAThomson]

Thank you for the reply.

My primary account (ending in ****79@dsl.pipex.com) is the one that's misbehaving. When I've tried to change the server settings I get the message as shown in the screenshot. I've also deleted that account and tried to recreate it with the same result.

My other account (ending in ****55@dsl.pipex.com) is working perfectly on all devices. So I don't see how this is software or device related.

In any event, my Windows version is Windows 11 Home. My Android version is 12.

I hope that helps.Error message on changing server settings

[Gondola]

I have merged your posts together and you'll see that I have replied explaining that the pipex email mailbox that's not working on your Samsung has been limited to webmail only access because the Samsung (or other software, perhaps on the Windows device) has been set up with insecure settings.

To clarify, the Samsung email app server settings are:

IMAP Incoming server: mail.talktalk.net

Security type: SSL

Port: 993

SMTP Outgoing server: smtp.talktalk.net

Security type: TLS

Port: 587

Require authentication to send emails: ON

Please confirm that those are the settings you see on the Samsung incoming and outgoing server settings.

[IanAThomson]

Late last week my Samsung S10 refused to receive or send emails on my dsl.pipex.com account. Another account is perfectly fine.

I have tried resetting the security etc. setting on the main account, but I'm not allowed to access the Incoming server.

Help anyone? Does my account need resetting somehow?

[Gondola]

Mailboxes detected as having insecure connections made by email software are being notified in batches.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

You mention Android and Windows. What are the device operating systems / version numbers eg. Android 11, Windows 11. And the email software and software versions.  Asking because some software is not capable of secure mail to the required TLS 1.2 encryption standard required.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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