on 26-10-2021 12:12 PM
My Talktalk email account has been blocked due to ‘reported suspicious activity’
have spent hours on line chat to various people
Advice is to log into webmail but this won’t accept my password
Recovery is the email account that is blocked and other is not one I recognise
tried to make telephone call but got through to foreign voice Did ask to speak to a British advisor but recorded message directed me back to on line chat again
i am getting nowhere fast and very frustrated
any helpful advice please ??
on 31-10-2021 10:44 AM
Personal Messages (PM's) are enabled as I've just sent you a PM. If Ady's PM isn't there to respond to I'll ask that it be sent. Select your avatar image top right of this Community page and then select the envelope icon to see the PM's page.
If you've responded, or when you respond to Ady's PM or any PM from an official TalkTalk Support member (name ends in -TalkTalk), then after your details are verified, and normally within 24 hours (normal working weekday), the Password recovery Reset details should be updated.
The Reset your password now button in the help article Changing your email password will take you to password reset and recovery.
on 27-10-2021 07:19 AM
Hi Mrsmac5, PMs aren't available on your profile just yet I've requested that they be enabled.
on 27-10-2021 07:13 AM
Hi Mrsmac5, I can help you get the password reset tool updated with new details for you. I've sent you a personal message to get more information.
on 26-10-2021 12:16 PM
Feels like your mailbox password has been discovered and changed. For security you should treat the situation as though your mailbox has been compromised.
You're in the right place to get this issue fixed and to get you back in control.
I'll let TalkTalk know that the password recovery options aren't recognised. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.