Ask us about your TalkTalk email account and Webmail.
on 26-02-2023 07:47 PM
Hi
I've corrected all my settings as per the email from TalkTalk, but I accidentally left the one on my iPhone set to the old setting. It looks like my address has now been blacklisted for receiving via Outlook.
Everything is now ok so please can someone restore my account so that I can receive via Outlook?
Thanks
on 13-03-2023 09:04 AM
Perfect.
We do appreciate your time in letting us know. Thank you.
Gondola Community Star 2017-2024
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on 13-03-2023 08:57 AM
I'm back and working again! Thanks Gondola
on 13-03-2023 08:56 AM
All working again. Thanks Ady
on 07-03-2023 08:51 AM
Hi Elena1961, I'm sorry for the delay. Hopefully you'll working mail later today.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 03-03-2023 03:37 PM
I've pushed another reminder into the TalkTalk Support workflow as a few topics seem to have long delays in getting full access restored. Unfortunately it'll probably be next week before a TalkTalk Support response is made to this topic as Community does not have TalkTalk Support at weekends unless there's a priority 1 outage.
Webmail will keep you in touch in the meantime.
Gondola Community Star 2017-2024
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on 03-03-2023 02:19 PM
Hi Ady
I still appear to be locked out.
Is there a process for following up after the 48 hours have passed, or do I just need to be more patient? 🙂
Thanks
Ele
on 28-02-2023 02:18 PM
Hi Elena1961, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 26-02-2023 07:51 PM
If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.
TalkTalk Mail webmail is secure by design using an up to date Internet browser.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.
For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.
When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Email account holder name
Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Using TalkTalk Mail
Email settings and device setup guides for TalkTalk Mail
Gondola Community Star 2017-2024
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