Cannot set up. new email address

[worksopblade]

I'm trying to set up a new email  address.
When I access My Account - Manage emails - where the option to create or move an. email address should be, I have a message that says:
'Please Note - we have temporarily removed the create/delete mailbox functionality as we are performing some backend maintenance work on our email platform. Apologies for any inconvenience this may cause.'
This message has been in place. since this account was created - June 2024.
I have reported this in the  past and all you did was delete 'My Account'
I spoke to a Customer Service agent today and he said that this applies to all UK customers, which I dont believe.
Can you provide a solution please

[Ady-TalkTalk]

Hi worksopblade, the ability to create or delete mailboxes has as has been said been unavailable for almost if not 2 years. We've been given no expected date for it's return. 

Ady

[DJR21]

Hi,

It has been like this for over 15 months, despite my account stating I can have five email addresses. Sadly I feel that the create facility will not be reinstated. I have tried over this period to get real information but to no avail,

Derrick Reid

[Ady-TalkTalk]

Hi worksopblade, at present and for the near future at least the ability to create new mailboxes is not available. 

Ady