We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Cannot set up. new email address

worksopblade
First Timer
Private Message TalkTalk

Monday

Message 2 of 2

I'm trying to set up a new email  address.
When I access My Account - Manage emails - where the option to create or move an. email address should be, I have a message that says:
'Please Note - we have temporarily removed the create/delete mailbox functionality as we are performing some backend maintenance work on our email platform. Apologies for any inconvenience this may cause.'
This message has been in place. since this account was created - June 2024.
I have reported this in the  past and all you did was delete 'My Account'
I spoke to a Customer Service agent today and he said that this applies to all UK customers, which I dont believe.
Can you provide a solution please


Screenshot 2024-12-09 at 15.51.26.png
Labels:
0 Likes
1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 1 of 2

Hi worksopblade, at present and for the near future at least the ability to create new mailboxes is not available. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024