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Changing Grandpa’s Pipex Password

Tanya6
First Timer
Message 2 of 2

Hello,

My 83 year old Grandpa has forgotten his email password. This is distressing to him as it is the only communication he has with his community and with the added pressures of lockdown I would really like to try and fix this for him.

can you please advise how to change the password and whether this is something I can do on his behalf?

TIA

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1 REPLY 1

Ady-TalkTalk
Support Team
Message 1 of 2

Hi Tanya6, he can reset his password using the password reset tool. If not then we need to complete security verification with him via his own account or he can get my colleagues on the phone to complete the change of password reset details webform for him.

 

 

Ady


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