DMARC and DKIM settings

[Angela91]

Once again, email from a dsl.pipex.com account (of nearly 30 years of use and bill payments) does not reach the recipient on a gmail.com address due to the receiving domain's DMARC policy.

TalkTalk don't seem to have grasped the importance of DMARC and DKIM records, or at least they don't seem to have bothered with them for the "smaller" unsupported domains. This means that a lot of email leaving TalkTalk, particularly from the domains which it bought and promised to maintain in perpetuity, doesn't always make it to its destination untouched by spam filters. Google, for instance, recently upped their checks and will often sideline emails into their  Spam folder from servers that don't have DMARC and DKIM records .

TalkTalk, please, please will you get this fixed.  It should be a one off fix but bring enduring benefit to your poor customers.

[Angela91]

That Monday did not have a date on it!  Perhaps we can agree that Monday 4 November will be the date that this gets fixed if it has to be a Monday.

[Angela91]

So Ady, the customer suffers, flags the problem, diagnoses the problem, advises TT of the remedy.  All TT has to do is implement the fix.  What is taking so long?  OTP were reaching me until approx. 10 October.  TT changes have again broken more than any much-needed improvements they might have been trying to deliver.  Please get this fixed.

[Angela91]

Great question?  Please keep posting and try and get TT's attention and the problem fixed

[Angela91]

The thread has been open for a long enough that it is quite reasonable to ask at any time, what TT might be doing about it.  This is a long standing issue and emails are not reaching their intended recipients whether inbound to a TT customer or from a PIPEX address to long-standing correspondents.  It was the last straw when TT managed to stop one time passcodes from reaching their destination last weekend.  This had been working up until 10 October so unnecessary, un-thought through, undoubtedly untested changes have been made to mail servers.  Why is left to the long-suffering customers to not only flag the incident, but also diagnose it and point out the remedy?

[Divsec]

Hi @Angela91  great suggestion. Let's hope the others take the advice!

[Angela91]

It would be great if you, and anyone else affected, would each create a thread.  Surely TT will have to take a bit more notice then, she said without any real hope that TT considers its customers in any of its actions

[pbar100]

Interestingly I've been having DMARC issues for some time with talktalk and dsl.pipex.com addresses.

My mail forwarder has told me it's a talktalk issue, so would be great if this would be fixed at last.

[Divsec]

Hi @fmob22 great question to ask on a Friday afternoon just as the last person has left for the weekend.

If you still have an issue could you please start your own thread and the TT team will respond on Monday.

[fmob22]

What happened with the follow up on this? I'm having problems with my old dsl.pipex.com addresses too and DMARC verification seems to be the issue 😕

[Ady-TalkTalk]

Hi Angela91, I've asked the team to take a look at your comment.

Ady

[Divsec]

Hi @Angela91 very good question and obviously one I can't answer, but  your post has been escalated and you should hear on Monday.