E-mail error message

[She1987]

Hi,

I keep getting an error message that says "An error occurred inside the server which prevented it from fulfilling the request."

This happens quite frequently, particularly when I'm trying report phishing e-mails. The one just now was an e-mail to my daughter. 

I'm using @talktalknet and it's very frustrating. Please help.

[sabelo-TT]

Hello there @She1987, 

Just checking to see if you have tried sending the phishing emails when attached to a new email instead of forwarding them. If yes, did you still receive the error message?

[She1987]

Hi Bill and Gliwmaeden2

I'll give that a go and see if that soles the problem.

Many thanks to you both.

[Gliwmaeden2]

@She1987, as Billx says, forwarding won't work. 

It's nothing at your end, just a quirk of Talktalk's systems and has been for many months.

You need to append it as an attachment in a new email. 

[Billx]

As I suggested, @She1987 , why don't you try sending the phishing emails attached to a new email?

Avoid forwarding.

Save the phishing email to a local folder on your device, open a new email, attach the saved email to the new email, and send.

Delete the saved email.

I works for me.

Bill

[She1987]

I'm forwarding the e-mails. Sometimes they are sent and sometimes I get the error message

[Billx]

Hi, @She1987 

Are you sending the phishing emails attached to a new email?

Recently TalkTalk staff have reported that if you are 'forwarding' them, that error might occur.

Bill

[She1987]

Sorry for the delayed response but your e-mail was in the spam folder. Yes, it is still happening but not all the time. It mainly happens if I try to forward to either to the talktalk phishing address or the government scam address as I seem to get a lot of phishing stuff. It's an intermittent problem but when I get the error message it seems to come up every time even if I switch my laptop off and back on again.  I've just tried two now, one brought the error message up and the other sent to phishing ok. 

[Philile-TT]

@She1987 Is this still happening?