Your account isn't blocked - you have access via webmail.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
Devices are blocked because at least one service or device has connected to your mailbox using insecure settings. So, for your devices:
What model laptop, operating system, email software and email version?
What model phone, operating system, email software and email version?
Asking just so we can run a check on compatibility with secure mail.
Is there any other mail collection service connecting to your mailbox, desktop, other laptop, notebook, tablet, other phone? All must use secure settings from now on.
If the two devices are the only methods of connecting to your mailbox, other than webmail that is secure by design, the offer is here to check the incoming and outgoing server settings for you. Which means you'll have confidence that when TalkTalk Support restore access, that I can request for you, that the system won't detect another insecure setting and notify you that there's a permanent withdrawal of device access.
Take screenshots of the server settings, image edit to obscure the first part of your email address and upload here using the camera icon (desktop browser) picture icon (mobile browser) above this Reply area.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the customer email address and account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
