Email access

[SteveF11]

I left Talktalk a while back as they could not provide me with fibre to the house where others could. I have since lost access to my email via Outlook (on desktop) and on my iphone.

I have tried to talk to someone from Talkltalk and politely, she had no idea what I was talking about. She advised me that the talktalk.net domain is being dumped and if I wanted to keep it I need a new domain to interact with talktalk and pay for Mail plus to also retain my old talktalk.net address.

I was advised previously by talktalk to check my app settings which i did and yet I have still lost access of emails.

I can only access my emails via webmail which is not much use. We have four email addresses on the account and one still works!!!

Can anyone advise if it is as simple as paying for Mail plus and access to emails will return on all devices  or is this something where access is only via webmail??

[Gondola]

I'll request that IMAP access is restored on the basis that all devices are capable of secure mail and you have the guides with settings to use. Don't hesitate to ask if unsure about settings because if there's continued access with insecure settings then the mailbox will be limited to webmail only.

Just remember also that TalkTalk would limit mailboxes to webmail only if mailboxes aren't linked to an active TalkTalk MyAccount. For example, if you choose not to subscribe to TalkTalk MailPlus. You would get notified prior to any deletion of the mailbox.

[SteveF11]

Gondola

Thank you for the precise information - should of used this format first!

Desktop access is via Outlook and the version is Microsoft 365

Iphone access is on three phones  - iphone 8, 12 and 12 pro all using IOS 15.6.1

[Gondola]

Hi SteveF11 

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

• You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
  Or the mailbox address is not added to an active customer MyAccount
• Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
  Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
• There's continued use of out of date email software, operating system or legacy email settings
  We can advise on device and software compatibility and provide customer setup guides

Good to know webmail is working.

I'd say that the 3 mailboxes that don't work in Outlook on desktop and phone have been limited to webmail only access because they were using insecure settings. Limiting to webmail only would also happen in due course to mailboxes when former customers do not subscribe to TalkTalk Mail Plus.

But to give you advice on secure settings and devices we need to know what all the devices are, what their operating systems are and what version of email software is running. Some software like Outlook 2010 is not capable of secure mail to the TLS 1.2 standard by default and is also beyond end of life so presents a security risk anyway. But let us know and specific advice will follow.

Guides given below.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help

 Email settings and device setup guides for TalkTalk Mail

 Setting up TalkTalk email on a Windows PC

 Setting up TalkTalk email on iPhone

 Setting up TalkTalk email on an Android device

 About TalkTalk Mail Plus

 Subscribe to TalkTalk MailPlus

 Cancel TalkTalk MailPlus