Email accounts to be linked

[michaels123]

Please can my email accounts be linked. I am a talk talk broadband customer and they have been disabled saying I need to subscribe to continue. What is worse, I have contacted Talk Talk about this twice in the past 2 months and each time, they said I am to ignore the reminders. Now I cannot send emails. 

How do I get this sorted? 

[sabelo-TT]

Thank you for this. Basically, we are aware of the issue currently affecting clients that they are unable to sending emails. We are looking into this matter and communication will occur once this has successfully been resolved. 

[michaels123]

No because I am a talktalk broadband customer. Why do you not know about this??????

[sabelo-TT]

Hello there @michaels123, just to understand on this, are you currently subscribed to EveryMail?

[michaels123]

pathetic isnt it.......

Yet someone did call me this morning to talk about my complaint. Nothing about fixing it. 

Monday will be 6 days without being able to send email. 

What are they doing apart from destroying their reputation further.  Disgusting customer service. In fact non existent. 

[Gliwmaeden2]

We won't hear anything further from staff before Monday, @michaels123.

[michaels123]

Another day goes by and still unable to send emails. 

Yet talktalk sent me a bill.........

Does anyone know what they are doing? 

[michaels123]

The banner is what I shared with support on the chat. But to waste further time, I will add it here. 

[michaels123]

This is ridiculous - after that extremely long wait to ask such a basic question, amid the promises of escalation and a resolution. STILL UNABLE TO SEND ANY EMAILS as an unvalued long standing talk talk customer. 

[nomfezeko-TT]

Hi there, could you please kindly confirm what comms you have received and what banner appears on webmail?

[michaels123]

I have now been told the following. 

If this is true Talk Talk and dealing with customers one at a time for a global issue. 

"While many customers may face similar issues with legacy email accounts like *tiscali.co.uk, the specifics can vary based on individual circumstances. Each case may involve different factors such as account settings, security measures, or external influences. Therefore, it’s important to follow the outlined processes to ensure that all aspects of your account are examined correctly."

No wonder it is taking so so so long. When reading everyone else on the forum this must have destroyed a lot of talk talks reputation. All to charge a little bit of money from old accounts. I wonder how MUCH damage this will do to the company. Do we need to accept our legacy emails are going to become extinct sometime soon and start to move away from talk talk? 

[michaels123]

So after another day of no email, the talk talk agent is now telling me;

I completely understand your frustration with the process. This issue is not only affecting you, Michael, but please try to understand that there is a problem with the throughput for TalkTalk customers, and our team is working on it.

The time period I have informed you about is 24 to 72 hours, which is the timeframe for the complaint handling. That is the maximum time frame.

Michael, this will be resolved soon as our back-end team is working on it. This is currently under maintenance, and yes, I have filled out the form that will notify your account. It will also highlight it to your back-end team as well, and once it is done, they will notify you.

[michaels123]

Hi thank you - but that was 9 hours ago - still not got emails working. This is very frustrating and exceptionally poor service. 

[mandisa1-TT]

Hi there @michaels123 We sincerely apologize for the inconvenience caused. I can assure you that you have 2email addresses linked to your active broadband account and you should not be affected by the migration, I will have to escalate this for you.

[ferguson]

Unfortunately you are amongst many affected by this issue. The support team should pick this up tomorrow.