Email changes

[durdle]

I don't usually spend much time in these forums unless I have a problem. Which I do at the moment. And which has (temporarily, I hope) locked me out of my account for the moment because the login system can't seem to recognise the secure access codes it insists I request.

I'm actually a bit late to the party, but I'm trying to follow the advice from fry8s re associating my email addresses with my Broadband Account. I can get at my emailed bills, so I know my 10 digit account number. What I don't seem to have is anywhere to input it to my profile because there is no entry for Accouht Number. There are two possible fields, Singleview and Customer, but they both appear to be greyed out.

I need to get into my account to check what email address details it still holds for me, and I need a profile field to take my account number.

Any advice will be gratefully received.

[nambuso-TT]

 Another option is to reset your password again and wait a short time.

[nambuso-TT]

You can also try clearing your browser cache, using a different browser, or attempting login from an incognito window, to rule out browser‑related glitches. Another option is to reset your password again and wait a short time.

[durdle]

@nambuso-TT  Oops, spoke too soon. It's disappeared again 😒

Correction: It's still there in my mail app on my phone; it's not showing in the same app on my tablet. Not sure what to make of that.

[durdle]

@nambuso-TT Thanks for contacting me. I have an update for you in that my secondary email address still doesn't work in Webmail, but it has suddenly reappeared in Samsung mail and all seems well with it. Confusing!

[nambuso-TT]

Thanks for advising @ferguson. @durdle please do not start another topic regarding this issue. We will be able to assist you on this thread.

[ferguson]

No, adding topics is only likely to confuse the issue, let's just stay here for now. And you do mean your community profile? 

[durdle]

Updated: The failing email address is clearly marked in my account commumity profile. Should I maybe raise the issue of why I can have a pm conversation with you, but not with support, in a new topic?

[ferguson]

In your edit you have asked how to set up a new lineone email address. I am afraid that is simply not possible.

[ferguson]

OK, I don't understand why that should be. So perhaps best continued here, with any details such as the actual email address included in the Private notes section of your community profile. 

[durdle]

Yes, i've had several pms from Support but when I reply I get no reaction, even if I've asked a question.

It would be good if they could now try to fix my s..o lineone account. 

I had two lineone addresses that I have for quite a few years always accessed from the Google mail app. I added a third lineone address in Mailbox Manager tonight, whereupon one of the first pair, fortunately the much less imprtant one, vanished from sight in the app. What the heck is going on? I'm a bit worried now that if I close the Google app the important one will also vanish.

Update:

I can send an mail from my 'still there' account to my 'vanished' account and then still see the messages with no errors in my Sent folder an hour later.

The vanished account address still shows in webmail but with a triangle containing an exclamation mark next to it.

I'm thinking both that the account settings have possibly been corrupted.

UPDATE 14/3/26: Mailbox Manager shows this account as using 64Mb of data, which could be correct as it was only ever really used by my wife to receive Facebook notifications. I will be very happy if the account can be resurrected, even if all the all the emails it held have been lost, because they'll just keep coming.

I would appreciate any help on offer to fix this.

Also, can someone please point me at the most recent guidelines for setting up email for a new lineone user, ie what do I need to do to get Webmail to recognise it?

What are the chances of TalkTalk recovering the situation.. o@ lineone.net situation from a back up?

[ferguson]

@durdle 

Have you actually received any PMs directly from any member of the support team? In which case they should be able to see any reply you send.

Otherwise, it may be better to restate your issue once more so that they can look into it again. 

[durdle]

It seems that either my pms to Support are not getting through or they just don't  want to communicate with me. I' beginning to feel invisible.

[durdle]

Sorry, what should I have received?

[Mandisa-TT]

Thank you @ferguson for your support @durdle please confirm if you have received. 

[ferguson]

OK, all seems to be working PM wise. As I said in our exchanges, the support team won't be back online until Monday.

[ferguson]

@durdle 

Did you get it? Haven't had a reply.

[ferguson]

OK, no problem, I will send one just now. 

[durdle]

@ferguson  I'm still unsure about my pms yesterday. They weren't unsolicited, in that I was attempting to reply to a pm @nambusoi-TT had sent me. If it's OK by you, it would be helpful if you could send me a pm. I could then at least check whether or not I could at least communicate with other users here. Cheers

[durdle]

I had two lineone addresses that I have for quite a few years always accessed from the Google mail app. I added a third lineone address in Mailbox Manager tonight, whereupon one of the first pair, fortunately the much less imprtant one, vanished from sight in the app. What the heck is going on? I'm a bit worried now that if I close the Google app the important one will also vanish.

Update:

I can send an mail from my 'still there' account to my 'vanished' account and then still see the messages with no errors in my Sent folder an hour later.

The vanished account address still shows in webmail but with a triangle containing an exclamation mark next to it.

I'm thinking both that the account settings have possibly been corrupted.

UPDATE 14/3/26: Mailbox Manager shows this account as using 64Mb of data, which could be correct as it was only ever really used by my wife to receive Facebook notifications. I will be very happy if the account can be resurrected, even if all the all the emails it held have been lost, because they'll just keep coming.

I would appreciate any help on offer to fix this. 

Also, can someone please point me at the most recent guidelines for setting up email for a lineone user.

What are the chances of TalkTalk recovering the situation from a back up?

[ferguson]

Unsolicited PMs to the support team may not reach them. If they need any information that way they will contact you first. Bear in mind that they won't be back online before Monday now.