Email changes

[durdle]

I don't usually spend much time in these forums unless I have a problem. Which I do at the moment. And which has (temporarily, I hope) locked me out of my account for the moment because the login system can't seem to recognise the secure access codes it insists I request.

I'm actually a bit late to the party, but I'm trying to follow the advice from fry8s re associating my email addresses with my Broadband Account. I can get at my emailed bills, so I know my 10 digit account number. What I don't seem to have is anywhere to input it to my profile because there is no entry for Accouht Number. There are two possible fields, Singleview and Customer, but they both appear to be greyed out.

I need to get into my account to check what email address details it still holds for me, and I need a profile field to take my account number.

Any advice will be gratefully received.

[nambuso-TT]

Thanks for assisting @ferguson. 

[ferguson]

Which email isn't working? 

[durdle]

I thought I had covered that in my last post. What you see there is all I can get on each device, ie what runs and what can be seen with it. Maybe you could tell me where I've made things confusing.

[ferguson]

You describe them as "admin" and "subsidiary." Which can you not access at the moment. 

[durdle]

State of play, pm 17/03/26 

Hope it's legible.

Old Phone:  Android 13, no sim card

email app: shows admin and subsidiary userdmd emails.

webmail:   shows all admin user emails only

mailbox manager: can see admin and subsidiary user names only

—-----------‐—----------------------------------------------------------------------

New phone: Android 16

email app: shows admin user emails only

webmail: shows all subsidiary user emails but none for admin user

mailbox manager: can see admin and subsidiary user names only

—-----------‐—----------------------------------------------------------------------

Tablet: Android 16

email app: shows admin emails only

webmail: shows admin user emails only

mailbox manager: can see admin and subsidiary user names only

[durdle]

Sorry,  no. 

[nambuso-TT]

Thanks. Since you’ve reset the password, may you please confirm whether the email account you were experiencing issues with is now working correctly? If not, kindly let us know and we will gladly assist further.

[durdle]

Ref pm received from@nambuso-TT ,, when I log in to mailbox manager on my phone, I see my j....o admin  and my  s..o subsidiary user names. On my tablet I currently see user accounts could not be loaded.

One thing I should say here is that I have three Android devices, a tablet and a phone both running Android 16, and an old phone with no sim and running Android 13, ie cant run v 16.

The address I'm having problems with is the subsidiary one. Every time and wherever I try to log into that email address, I see email and password not recognised. I ran mailbox manager on my old phone and reset the subsidiary username password. The old one was too short so I've set a new password that is long enough.

One thing I should say here is that I have three Android devices, a tablet and a phone both running Android 16, and an old phone with no sim and running Android 13, ie cant run 16

The address I'm having problems with is the subsidiary one. Every time and wherever I try to log into that email address, I see email and password not recognised. I ran mailbox manager on my old phone and reset the subsidiary username password. NB: The subsidiary account still works in my mail app on the old phone.

I guess I need to revisit everything else and that check nothing that wasn't working has now magically started working.

I need to uncross my eyes first.

[nambuso-TT]

Thanks for advising @ferguson 

[ferguson]

@durdle 

You can't, but I have. Please stick to this one going forwards.

[nambuso-TT]

Thanks @Gliwmaeden2 

[durdle]

Ok, I've  closed that one (I think)

[Gliwmaeden2]

@durdle, one of your other threads was closed - yet another one is still open and is here, for reference:

https://community.talktalk.co.uk/t5/Email/Creating-a-new-email-address-for-a-lineone-account/td-p/31...

Basically, anything to do with your email issues should have been kept in one thread to avoid confusion.

[durdle]

@Philile-TT I'm not writing anything to the other thread. Thought Support were going to close it. 

Clearing the Google browser cache made ho difference to Webmail. Nor did switching to Chrome in either standard(?) or incognito modes. I'm talking both webmail and my Samsung email app here, but I guess youre not bothered about that. What were you hoping those suggestions might help with.

PS: I don't understand your comment "the  inbox about incognito is on the other thread"

Where do you want me to change my password? My Account or Mailbox Manager? Do you want me to reset it to what it is or something new?

Come to that, which password are you asking me to change, the working j...o@ one or the not working in Webmail  s..o@ one?

[Philile-TT]

@durdle you have 2 threads open and the inbox about incognito is on the other thread. please write the question on this thread publicly. 

[durdle]

I'll try those but, for now, can you please let me know if any of you in TT Support is ever aware I've sent you a pm. I've sent a few but not had a pm in reaction to any of them. 

[nambuso-TT]

 Another option is to reset your password again and wait a short time.

[nambuso-TT]

You can also try clearing your browser cache, using a different browser, or attempting login from an incognito window, to rule out browser‑related glitches. Another option is to reset your password again and wait a short time.

[durdle]

@nambuso-TT  Oops, spoke too soon. It's disappeared again 😒

Correction: It's still there in my mail app on my phone; it's not showing in the same app on my tablet. Not sure what to make of that.

[durdle]

@nambuso-TT Thanks for contacting me. I have an update for you in that my secondary email address still doesn't work in Webmail, but it has suddenly reappeared in Samsung mail and all seems well with it. Confusing!