Ask us about your TalkTalk email account and Webmail.
on 18-02-2023 08:23 AM
Hi, Please can my account be restored. Thanks
on 21-02-2023 08:23 AM
Hi Lith99, I've added your mailbox to the list of those to be restored.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-02-2023 11:42 AM
TalkTalk Support will respond here.
Gondola Community Star 2017-2024
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on 20-02-2023 11:19 AM
Yes, all currently connected devices have the recommended setting.
on 20-02-2023 08:43 AM
OK, just to say you haven't sought confirmation that your device(s) are capable of secure email to the required TLS 1.2 encryption standard. If you're absolutely sure you want to go ahead and have access restored I'll request full access is restored for the email address in your Community profile Private notes.
Gondola Community Star 2017-2024
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on 20-02-2023 08:33 AM
The settings are now correct and profile information filled in.
on 18-02-2023 02:01 PM
Did you receive an email notification similar to this from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software".
You'll need to tell us what devices you use for TalkTalk Mail, what operating system versions, what email versions etc. All mail collection services and email apps and email software must use secure settings.
Are you using the secure settings notified by TalkTalk? Tell us what you've set up as the incoming and outgoing mail server settings, security and associated settings for password authentication.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address and customer account number
Check and Save changes
Select here: Update your profile
Gondola Community Star 2017-2024
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