Email has been hacked/compromised

[CarolineGul]

My email address has been hacked and I cannot login or reset my password as my password has been changed. I do not recognise the phone number on the account as its been changed from the one on my account so I can't reset that way either. This email was used to set up some of my social media and they have all been hacked and I can't regain access. Please help urgently!

[Gliwmaeden2]

Sounds very alarming, @CarolineGul.

Staff are usually on here during the day, Monday to Friday. 

Hopefully they will pick this up tomorrow. 

Make sure that your community profile details are completed for them to identify your account. 

Go via your avatar; settings; drop down....add your Talktalk phone number or account number. SAVE CHANGES. 

If the email address in question is different from your billing email address, put the hacked email address in Private Notes, at the end of the Personal Information area. Again SAVE CHANGES.