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email support

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Email in outlook

SteveF11
Participant
Private Message
Message 4 of 4

Sorry, old chestnut that will not fix!!

 

Daughter's email account cannot be added to her laptop via Outlook by the "add account" route. Got all the incoming and outgoing details set, encryption done and get the pop up asking for verification of email and password and no matter how many times it is entered it just pops up again and again. Decided to try and put her account on my desktop Outlook account and worked successfully - any clues please?

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3 REPLIES 3

Message 1 of 4

Outlook 365 supports secure mail for TalkTalk Mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 11.

  • Select the  Windows icon bottom left
  • Select the  Settings cog icon
  • Select Accounts
  • Select  Email & Accounts and for a first time setup select Add Account and enter the settings in the table
  • Or select the email account
  • Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

 

Supported Outlook 365 settings for IMAP email accounts are:

Account Type  IMAP secure
Username Full TalkTalk email address
Password TalkTalk email password
Incoming mail server mail.talktalk.net
Incoming Port (IMAP) 993
Incoming Connection Security SSL/TLS
Outgoing mail server smtp.talktalk.net
Outgoing Port 587
Outgoing Connection Security STARTTLS
My Outgoing Server Requires Authentication Yes
Authentication Method Normal Password (Not SPA)

 

 

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

 

But you should be able to get the settings to save ok.

GondolaCommunity Star 2017-2024

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SteveF11
Participant
Private Message
Message 2 of 4

Windows 11 and Outlook version 2309 I believe 

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Gondola
Community Star
Private Message TalkTalk
Message 3 of 4

Which version of Outlook are you hoping to add the email account to? And what operating system is on the laptop?

GondolaCommunity Star 2017-2024

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