Email to outlook cannot be read

[Angel101]

Since last night nearly every email comes in as x-vade secure. The issue is outlook is displaying the raw email headers rather than the senders name and subject, in the reading pane, the entire raw message is shown, not the normal formatted message. 

MS Q&A suggest its associated with email accounts on POP3 servers, which I am one of and nothing they have suggested to remove the problem has worked. Is anyone else experiencing this problem? 

Can anyone help me please. From other sites it seems to be a big problem with many users since yesterday. Emails are fine on my Kindle and my I phone Se . I prefere using my laptop and that's where the problem is using outlook on MS 365.

[nameunknown_]

@Gliwmaeden2 

Vade Secure is used by various providers, and consumers. In @bigjohnnym's case, Bitdefender has resolved the issue by removing a recent update, but that is just a temporary solution until the issue is resolved by Vade Secure.

If you refer to my earlier post on this thread, you would see that my testing indicates that Everymail must be using Vade Secure to scan emails. I am not using Bitdefender, and I do not have Vade Secure or any application that uses Vade Secure installed. In my testing, only the emails received in a talktalk.net email account, including ones sent from one talktalk.net email account to another talktalk.net email account, had X-VadeSecure- in the headers. At this time, the only explanation I can come up with for that is that Everymail must be using Vade Secure to scan emails.

If you have any other evidence to the contrary, please share it.

[Gliwmaeden2]

It's nothing to do with Talktalk, @Angel101.

Check the latest post in this thread:

https://community.talktalk.co.uk/t5/Email/Problems-with-Thunderbird-email-client-caused-by-Vade-Secu...

[nameunknown_]

@Angel101 

I was using IMAP accounts for my previous testing. I changed one of my talktalk.net email addresses to a POP account. Received emails are displayed in the normal, readable format. The headers contain X-VadeSecure-. The account is set up in Mcrosoft Outlook 2007.

It seems that Vade Secure is only affecting rendering of emails in some email applications, which I believe in your case is Microsoft 365 Outlook.

Even though it would appear that this issue has arisen because Everymail is using Vade Secure to scan emails, ultimately it is Vade Secure that need to fix the issue.

The TalkTalk Community staff do not work at weekends. In any case it might be best to call TalkTalk and speak with someone in the technical team, who hopefully has some understanding of the issue.

[Angel101]

Hi all I'm tiscali.co.uk using outlook classic .

Clearly all my emails are being scanned by vadesecure.  TT must be using it as otherwise I wouldn't have this problem. I have not installed any paid for Vadesecure app. It looks as if certain Pop 3 accounts have a rendering bug. Some emails arrive as normal but even the emails from the TT community come to me in the raw format. Emails to my phone and kindle arrive normally but still arrive by TT as, my ISP.  Since the 11th many emails from legitimate senders are now being sent straight to my junk folder most are in the raw format Even ones from my partner's nhs.net. account have gone there. Many other people on other sites are,all saying it started on the evening of  11th

This needs looking into I can't believe I'm the only customer with this problem. It's very inconvenient and dangerous . I need  my emails 

to be, displayed normally on laptop. I am a victim of a change that I have not made myself. It's taking up a lot of my time and I'm no further forward. Talk Talk need to investigate what is happening. If this is Talk Talks way of nudging customers to move to Imap just tell us .  

[nameunknown_]

@Angel101 

After reading your latest 2 posts, I did some testing.

I used email addresses on outlook.com, live.co.uk, free-online.co.uk and talktalk.net, and sent emails from each address to the other addresses. All received emails including ones received in a talktalk.net email inbox were in a normal, readable format, and only emails arriving in a talktalk.net email inbox from any email address including a talktalk.net email address had X-VadeSecure- in the headers. Only emails sent from a talktalk.net email address had X-VADE-STATUS: LEGIT in the headers.

On another thread @bigjohnnym wrote "I needed to confirm that Talktalk had not inplemented an additional cloud security system, Vade Secure. Can I assume that TT know nothing about this, please?"

In response @Mandisa-TT wrote "I can confirm that there are currently no incidents reported regarding the implementation of an additional cloud security system, such as Vade Secure, by TalkTalk. As of now, there are no known issues related to this matter."

That response says there are no reported incidents, but doesn't really confirm Everymail is not using Vade Secure to scan emails.

In the testing I conducted, since X-VadeSecure- only occurs  in the headers of emails received in a talktalk.net email account, it would appear that Everymail is using Vade Secure to scan received emails.

[Angel101]

Hi again

Another guy has said what we are seeing are Spam filter headers. In this case Vade Secure, which is used by some ISP's and email providers for Spam/phishing filtering.

He said Outlooks classic view can sometimes display them in the From field if:

1.The emails from field is malformed or missing

2. The email header order is is broken often due to a mail sever or security filter bug.

3. Your POP3 provider is delivering the raw message without stripping extra headers.

He said; its likely your email provider or hosting service recently changed thier spam filtering service or updated Vadesecure's configuration. Instead of keeping X-Vadesecure-status header hidden, the header is ending up where the From address should be, so outlook is just showing it. Which is exactly what is in my From Header,  most emails are From X-VadeSecure - Status: MC

He said to contact your ISP/mail host and tell them the filtering is inserting spam filter lines in the FROM header. 

This guy obviously knows what he is talking about.  Please can you check with TT tech on this, as TT is my provider.

Its also seems strange that no-one on here knew Vade secure is used as the spam /filtering system by TT and others as an ISP. His explanation makes perfect sense.  

[Angel101]

Yes Phil I am,  some emails are coming in as a normal email would but others including TT are in the raw format. It is clearly something in ms outlook 365. Today  I read that even people on Windows 11  are having the same problem. One user on the ms community Q&A site said: 

It seems, that the bug has NO connection with pop3, no connection with my own email server, as most of the time works perfect. What we have found till now is, the problem occures if an MS server is involved in the email chain. For example. if I send to myself an email from an outlook.com account, or somebody sends to me from Yahoo mail, then it will be distorted. some other email arrives fine!

This means that the problem cannot be in the configuration of our own machine, because such settings are not present in Outlook classic. End of Post.

If my partner sends me,an email from their outlook account, the text is in the raw format. Apparently Bitdefender and BT/EE are investigating so clearly this is MS and Vade. It started on the evening of th 11th of August. It's a world wide problem.

[Philile-TT]

@Angel101 Are you still having the same issue? 

[Angel101]

Thanks Kanya, but I'm not a customer of Vade as I said this only started on Tuesday evening and from other sites I've looked at, its seems to be a common issue on Outlook.. I tried several work arounds as suggested by others including the Bitdefender one, but nothing worked. I've never had any issues with Bitdefender. Its clearly is nothing to do with their product.

This afternoon some emails came through in the normal format but a few are still arriving in the raw format.

As you say it is some kind of rendering bug, which needs to be addressed by Vade and or MS 365. 

Thanks for all the info on changing from POP to IMAP.

Tuesday is often the day patches are sent out and this must not have be tested properly.

I appreciate everyone's assistance.

[kanya-TT]

Hey there, @Angel101. Please advise if you have contacted Vade Secure about this issue?

Kanya

[nameunknown_]

@Angel101 

You may not have Vade Secure installed, but Vade Secure is scanning those emails at some point. Unfortunately, it appears to be changing the content in such a way that Outlook rendering is affected. Ultimately this has to be resolved by Vade Secure.

You have mentioned that you are using Bitdefender. Some users have reported that disabling Online Webscan in Bitdefender resolves the issue. That turns off real time scanning of web traffic, so unless you have some other application doing that, it is only a temporary solution to be used until Vade Secure resolves the issue.

IMAP has its advantages over POP, but I doubt that changing to IMAP would resolve this issue.

[fr8ys]

You need to delete your account from Outlook and then start by adding new account. Select IMAP when prompted for Pop or IMAP.

In case you need them the settings can be found here.

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

Probably best too to set kindle and your phone yo IMAP too so the settings are replicated between the devices.

I'd also save any important emails to your laptop as a backup before making the changes and you can then import them back once set up.

[Angel101]

Hi thanks for your replies, but this morning on opening outlook some emails have come through normally, but even the code for me to sign in on here was X-vade secure. 

I have not installed vade secure, until I had this problem I did not know anything about Vade. On researching there semms to be conflicting info. Some say its a paid for app but others say its on MS 365.  This is what came through from TT community email to me. this morning. This is how some of my emails look like when Vade stops showing them as normally would. I have Bitdefender so I don't want vade as its AI on what sites its lets through to everyones account. I have tried several suggested work arounds but nothing works.

How do I change from POP to IMAP, please can someone advise. Thanks.

X-VadeSecure-Status: Accoun

.

X-VadeSecure-Cause: gggruggvucftvghtrhhoucdtuddrgeeffedrtdefgddugedtiedtucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuqfgiuffgfgdpggftfghnshhusghstghrihgsvgdpgffpggdqvfetnffmvfetnffmnecuuegrihhlohhuthemuceftddunecundettggtohhunhhtucdlvddtmdenucfjughrpefhvffukfffgggtsegrtderredttdejnecuhfhrohhmpehmhigrtggtohhunhhtsehmhigrtggtohhunhhtrdhtrghlkhhtrghlkhdrtghordhukhenucggtffrrghtthgvrhhnpeehvdefudegtdevhfeivdeivefhuedutddtgefggeelhfdtjedtgfetuefhfeejieenucffohhmrghinhepthgrlhhkthgrlhhkrdgtohdruhhknecukfhppeduledvrddujeegrdelhedrudeggedphedvrddvkedrudekgedrudekjeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhepihhnvghtpeduledvrddujeegrdelhedrudeggedphhgvlhhopehmthgrqdelhedqudeggedrshhprghrkhhpohhsthhmrghilhdrtghomhdpmhgrihhlfhhrohhmpehmhigrtggtohhunhhtsehtrghlkhhtrghlkhdrmhgrihhlrdgvrdhsphgrrhhkphhoshhtrdgtohhmpdhnsggprhgtphhtthhopedupdhmohguvgepshhmthhppdhgvghtqdfurghfvggfnhhsuhgsshgtrhhisggvpdhgvghokffrpehushdpshhpfhepphgrshhspdgukhhimhepphgrshhspdgumhgrrhgtpehprghsshdprhgvvhfkrfepmhhtrgdqle

 ehqddugeegrdhsphgrrhhkphhoshhtmhgrihhlrdgtohhmrddplhgvrghrnhhinhhgpehtrhhuvg

X-VadeSecure-Score: 20

X-VadeSecure-SID: 75566e63-185b949c13668441

X-VadeSecure-Dom: oxcloud-pro-eu-1

Authentication-Results: oxseu-vadesecure.net;  iprev=pass policy.iprev=192.174.95.144;  spf=pass (sender IP is 192.174.95.144) smtp.mailfrom=myaccount@talktalk.mail.e.sparkpost.com;

 dkim=none (message not signed);

 dmarc=pass action=reject header.from=myaccount.talktalk.co.uk;

 arc=none;

X-OX-DMARC: pass (policy=reject)

Received-DKIM: Success

Received-SPF: Pass

Received: from mta-95-144.sparkpostmail.com ([192.174.95.144])  by oxseu3nmtai03p.internal.vadesecure.com with ngmta  id 75566e63-185b949c1ecb47a1; Thu, 14 Aug 2025 08:24:38 +0000

X-MSFBL: xinIN293M29201yLZG8SEuHGYdgDe4/31TlBjIW1id4=|eyJzdWJhY2NvdW50X2l

kIjoiMCIsImN1c3RvbWVyX2lkIjoiMSIsIm1lc3NhZ2VfaWQiOiI2ODkxNDU5ZDl

kNjgyNDEzNGU5OSIsInIiOiJseW5uZXJvd2VAdGlzY2FsaS5jby51ayIsInRlbmF

            udF9pZCI6InRhbGt0YWxrIn0=

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

            d=myaccount.talktalk.co.uk; s=scph0218; t=1755159877;

            i=@myaccount.talktalk.co.uk;

            bh=K2jmX6nRNF+JoId/7A7Taq/l9r3jWMQjZ5bHpcLGF8w=;

            h=From:To:Subject:Message-ID:Date:Content-Type:From:To:Cc:Subject;

b=JfLEv+R7avHpvo+LHUkqg4wnPtY+7IXdz2eYOAndGMep9w+Z5zvt8IC3mgmK40qM3

             zHQjWBeqRio7Ekit/ASkDGNtLfh4/sbCWLsaOcI+ARNjd9G/6dt0GiM8XeU9uHO0db

             rWPh6PRwYIMQ+DdUv7zBxct8jkOCqrPJ0/ToVhOM=

Authentication-Results:  i-0894dabe110348872.mta3vsmtp.sd.prd.sparkpost smtp.user=<hidden>; auth=pass (LOGIN)

Received: from [52.28.184.187] ([52.28.184.187:16340] helo=auth0user.net)

            by i-0894dabe110348872.mta3vsmtp.sd.prd.sparkpost (envelope-from <myaccount@myaccount.talktalk.co.uk>)

            (ecelerity 5.1.0.74587 r(msys-ecelerity:tags/5.1.0.5)) with ESMTPSA (cipher=AES-128-GCM)

               id 99/EC-51390-54D9D986; Thu, 14 Aug 2025 08:24:37 +0000

[fr8ys]

@nameunknown_ just terminology. Customers sometimes think of webmail as the server so a breakdown in layman's terms was used.

[nameunknown_]

@fr8ys 

You are right to suggest that this is not an issue for TalkTalk support. Angel101 is simply looking for other Community users who may be able to help.

Emails are not "transmitted from Webmail". Webmail is a browser based user interface to the email servers, providing a simple alternative to the many email applications used for the same purpose.

[fr8ys]

If they are fine on your kindle and phone then this suggests they are being transmitted from Webmail correctly and the issue lies with outlook somewhere.

You say you are using Pop. Have you tried uninstalling the account from Outlook and reinstalling it as an IMAP account?

If so failing that do you know if outlook rolled out an update yesterday as Microsoft updates usually occur on Tuesdays. It is probably worth joining a Microsoft forum and posting on there if others, as you say, are having similar issues.

It doesn't sound as if the issue originates with TalkTalk per se.