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Emails from @Tiscali not being received by Yahoo or AOL addresses

DoggyB
First Timer
Private Message TalkTalk
Message 5 of 5

There are plenty of TalkTalk customers with this problem which has now been occurring for a week (with one day of respite on 29th or 30th I think). One would think the emails have sent OK as they appear in the Sent box but they never arrive at their destination. I am using Mail on my iMac - not sure what system other complainants are using - it is very frustrating.

 

It really does need someone to sort it out and inform customers what they need to do about it please.

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4 REPLIES 4

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 5

Hi Alastair, this issue has been escalated. We are in Yahoo's hands. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 5

Hello

Can this issue be escalated? It's crazy that it's taking so long to fix and frustrating that it's so invisible to end users. There's no bounce back message to say that mails are not being delivered and, at the other end, the AOL user is not seeing any messages in Spam.

Best wishes 

Alastair 

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi DoggyB, Yahoo have blocked TalkTalk emails and have blacklisted the TalkTalk domains. Our mail provider has contacted them to try to get the restrictions lifted but we're in the hands of Yahoo at the moment. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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kdp999
Conversation Starter
Private Message TalkTalk
Message 4 of 5

Same here. Emails to my sister who uses yahoo and my own sky email account also yahoo, not arriving, same email cc to other accounts arrives fine

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