Emails

[City1]

can you please link my email address to my broadband account  as i am now being asked to pay and subscribe to it which i was led to believe it was free for broadband customers

[mandisa1-TT]

You are most welcome:)
 

[City1]

ok i will wait and see what happens thanks

[mandisa1-TT]

We sincerely apologize for the inconvenience and please expect your email access to be restored within the next 48 hours.

[City1]

ok thanks how long will it be before i can send emails as they are still failing to send

[mandisa1-TT]

Thank you @fr8ys 

@City1 I have completed the form for you and you should no longer receive any communication regarding this movement.

[City1]

yes have filled in name account number and email address in private notes

[mandisa1-TT]

Hi there @City1 I would love to assist you with your query, email services are free when you have an active broadband account with us. The communication must have been sent in error, as I can see the email address you have listed on your private notes is already linked to your broadband account.

[fr8ys]

Have you followed the advice given here?

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you