Emails

[TigerLily3]

I am not getting any satisfaction from the company in relation to this problem.

My emails have all disappeared  since 6th May and before this also. There are 

a large number gone which I need to recover. Some are very important. Everyone

has been saying they might be in other folders, but they are not. I need someone

to check my account and find them for me please.

TigerLily3.

[Mandisa-TT]

Hi @TigerLily3 I'm sorry to hear that you have been trying to get your email issue resolved, can you confirm if you are still experiencing this issue? 

[Gliwmaeden2]

Duplicate thread, closed to further customer posts.

[Gliwmaeden2]

@TigerLily3,

Please follow up on your previous thread, rather than starting a new one.

It is here:

https://community.talktalk.co.uk/t5/Email/emails/td-p/3110126

Following up on your first thread helps staff keep track of what steps have already been taken. 

Having said that, when emails have been reported vanished in the past, usually the reply has been that if they go, for whatever reason, they cannot be retrieved.

You are always advised to back up anything that you consider very important.