Hacked lineone email

[paultrench]

Can Ady please send me a personal email in order that i can recover my hacked lineone email. unfortunately i cannot do a password reset as the hackers have changed my recovery number and email.

I am the originator of this email address and can provide you with id info etc to verify for data protection

[Ady-TalkTalk]

Hi paultrench, I've sent you some alternate questions. 

Ady

[paultrench]

Sorry Ady but when i try to set up a telephone password it asks me to go to my account but i am an old customer and have no current account so i am confused as how to proceed, please advise 

[Ady-TalkTalk]

Hi paultrench, thanks for responding to my message. Unfortunately some of the information doesn't match what we hold on system.  

I've resent the message. This time you might be best to set up the telephone enquiry password. 

Ady

[paultrench]

Hi Ady

I've now responded to your message but tried to input some details in the my account link which i dont think exists anymore. I have also updated my profile as requested so please let me know if you need anything further

[Ady-TalkTalk]

Hi paultrench, I've sent you a personal message to obtain more information.

Ady

[paultrench]

Thanks Gondola very helpful

[Gondola]

Hi Paul

Welcome back. Your mum has been posting here to help you recover access.

I'll let TalkTalk know that the password recovery options have been changed by a hacker. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address needing recovery

 Check and Save changes

Select here:  Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

• Select the Main settings menu cog icon      top right on the blue header
  (Unmigrated mailboxes - use a triple line icon and if using a Mobile browser - use the desktop version)
• Select All settings... or Settings from the top of the menu
• Select Mail
  (Unmigrated mailboxes - select the inward facing arrowhead by Mail (or Email) in the left side panel and select Filter rules)
• Scroll down to Rules
  If you see There is no rule defined then you need go no further.
• Select the Chevron icon > to expand the Rules section and to delete a Filter rule including any Auto forward
  select the X icon (Dustbin icon   ) to the right of the rule
  The icon background will turn red
• To confirm you really want to delete this Filter rule
  Select the blue Delete button

Let us know if you need more guidance.