on 07-06-2018 09:37 AM
Hi Alison, can you post back to let us know if Gondola's advice has got this sorted for you?
on 06-06-2018 05:55 PM
It's worth checking that webmail is working ok - https://www.talktalk.co.uk/mail/
When using an email client you don't encrypt passwords any more. So, if you're setting up Outlook do not tick SPA. If you're using Thunderbird select Normal Password for authentication. If you're using an iPhone or iPad select Password as authentication.
Let me know what client you're using or if you're using any other client / app. Some apps like MyMail or BlueMail may no longer be secure enough.
The Tiscali IMAP email settings you need are:
|Login / Usernameemail@example.com|
|Incoming mail server||imap.tiscali.co.uk|
|Outgoing mail server||smtp.tiscali.co.uk|
If you need the POP3 settings have a look here