on 29-04-2019 02:29 PM
Hi JeffMaycock, I've raised the fault ticket for you. You should get a call with the new passwords later today. Please let us know how you get on.
on 26-04-2019 08:07 AM
Hi JeffMaycock, I sent you a Personal Message yesterday. Once I've had your reply I'll be able to raise the fault ticket and get it done for you.
on 25-04-2019 06:19 PM
Yes, we can help with a Homecall email password change. There's a bit of verification to go through before the password change is authorised.
Just update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add the Homecall email address to Private notes and then Save changes.
A TalkTalk OCE will pick up this topic and invite you to send your email registration details by Private Message - select their avatar image, top left of their post, and then the blue Send Message button.
The email team member will call on the mobile, check security with you and will offer to help check that the new password works.