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Homecall email password change

JeffMaycock
First Timer
Message 4 of 4

Hi just wondering is someone can help with reseting the password on my email account for homecall.

 

Thanks

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3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi JeffMaycock, I've raised the fault ticket for you. You should get a call with the new passwords later today. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Message 2 of 4

Hi JeffMaycock, I sent you a Personal Message yesterday. Once I've had your reply I'll be able to raise the fault ticket and get it done for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 3 of 4

Hi Jeff

 

Yes, we can help with a Homecall email password change. There's a bit of verification to go through before the password change is authorised.

 

Just update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add the Homecall email address to Private notes and then Save changes.

 

A TalkTalk OCE will pick up this topic and invite you to send your email registration details by Private Message - select their avatar image, top left of their post, and then the blue Send Message button.

  • The subject title of this topic
  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number and Full postal address linked to the email address when first registered
  • Add times when you're available in person to speak to the email team.

The email team member will call on the mobile, check security with you and will offer to help check that the new password works.

GondolaVolunteer 2017-2021

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