I need to change the password on my old mypostoffice.co.uk email account, which was taken over by Talk Talk. Please can anyone advise on how to do this.
Yes, but only if your Post Office email account has valid recovery details set up. If no recovery details exist, the reset will not lock you out — it just won’t complete
@ChasandDi, for sometime after the Shell Migration there was a dedicated team dealing with all the consequences so you might try asking if they can help via Chat or 03451 720088 on Saturday, after 9am.
Can you complete your profile please and add your Email Addresses to the private notes field so support staff can trace your account and offer further support.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Hi Thank you for your question. I have now had time to try the options that were suggested and some of the links do not work but when trying the forgotten password method we do not get a link sent to either our email or phone. So we are still stuck!
To clarify, this email account is a legacy account that originated with the post office and was then transferred to Shell Energy. Talk Talk have taken over the Shell customers so we are a legacy account twice over!
We currently have broadband, land line and email from Talk Talk.
If you have migrated to Everymail, then you will need to contact them for help.
Hope this helps.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
