What did I say on other threads here about this matter. It is undoubtedly AI driven and once it gets it into 'its' head that you're not a TalkTalk customer unless someone tells it has made a mistake it will keep on spewing out emails to customers telling them they're not customers and that their email service will end in July.
Worse than that the service will be incrementally depleted in the next two weeks with the removal of the ability to send emails (see screenshots below).
I was assured that the earlier emails I received were mistakes and should not have been sent to me as a TalkTalk customer and that I did not need to do anything.
Well obviously I do need to do something and soon because if my email service gets stuffed by TalkTalk's unwise reliance on AI and their inadequate customer service in dealing with this matter I will be very unhappy.
I suggested that what was required was not some generalised apology published online explaining that TalkTalk customers received these warning emails in error. What was needed, at the very least, was an email from TalkTalk sent out to all those customers confirming this was an error and that their 'system' has now been updated and recognises them as customers.
Was that too much to ask? A simple assurance, in writing, that because of a TalkTalk mistake your email service is going to continue as normal. Is that too ,much to ask now?
If anyone has any suggestions about how customers like myself and others here who've been affected by this this inexplicable mess TalkTalk have made of this then please..........please help.
