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email support

Ask us about your TalkTalk email account and Webmail.

I have TalkTalk Broadband and my talktalk.net email address is asking me to upgrade to Everymail

lynnebroadbent41
First Timer
Private Message TalkTalk

on ‎24-07-2025 11:59 AM

Message 3 of 3

Hello,

 

I hope everyone is well.

 

I am receiving a red banner on my TT webmail, saying I need to subscribe to Everymail for £50 a year. I already have TalkTalk broadband and home phone, and I log in to check my bills with my TT email address.

 

If I go to Mailbox manager, I can either subscribe OR add another email address. When I chat online to TalkTalk, I get so far and then I get disconnected. I've tried 3 or 4 times. When I get through to someone, I'm given the same Mailbox manager link. 

 

Please could someone help me? I hope I've got my Account number in my profile and the email address in my private notes. Many thanks!

Lynne Broadbent
Labels:
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2 REPLIES 2

kanya-TT
Support Team
Staff
Private Message

on ‎24-07-2025 12:54 PM

Message 1 of 3

Hey there, @lynnebroadbent41. Because you are seeing this banner, we would like to escalate this to our back-office team to look into it. 

 

Please confirm if you haven't done this before.

 

Kanya

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fr8ys
Community Star
Private Message TalkTalk

on ‎24-07-2025 12:32 PM

Message 2 of 3

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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