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email support

Ask us about your TalkTalk email account and Webmail.

Keeping my Onetel address

KiraD
First Timer
Private Message TalkTalk
Message 2 of 2

I still have- and want to keep - my Onetel email address. For the past few years I have been paying the £50 per year subscription to TalkTalk as per the company instructions. Do I need to do anything else before 31st October to keep the subscription going? 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

It should automatically be switched over - when the next £50 is due you'll pay Everymail. Exactly what steps are needed depends on your payment method, @KiraD.

 

See the information about Mailplus towards the end of this article:

 

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_product/Email_Transition_FAQ...

Gliwmaeden2, a fellow customer.
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