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Legacy lineone email address wonr link to new talk talk account and can no longer send email

CarrolC
Chatterbox
Private Message TalkTalk

on ‎30-07-2025 06:34 PM

Message 4 of 4

I have had a lineone email address that I have used for over 20 years and have always had a contract with lineone, tiscali then talk talk . My outgoing mail is now blocked as not linked to my broadband contract at new address. This is despite my lineone email being registered on “my account

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3 REPLIES 3

Philile-TT
Support Team
Staff
Private Message
In response to CarrolC

on ‎31-07-2025 08:33 AM

Message 1 of 4

@CarrolC I have had a look into the account, cannot see prior notes regards to maybe being affected in error since there is a change of ownership on the account. However the email is on the account, I will escalate this for you, and you will get feedback once sorted. 

Phili

CarrolC
Chatterbox
Private Message TalkTalk
In response to fr8ys

on ‎30-07-2025 06:50 PM

Message 2 of 4

I have now completed this

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fr8ys
Community Star
Private Message TalkTalk

on ‎30-07-2025 06:42 PM

Message 3 of 4

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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