Link an old email to my account

[BigPlonker78]

I've added it on my profile as per the instructions 

Thanks

[siphosethu-TT]

Okay, I've refilled the form for you in hope this will be resolved as soon as possible. I understand that this must be frustrating for you, but rest assured this is being worked on. Thanks

[BigPlonker78]

It's the same phone number as I have now

Obviously I don't know the account number as its been a few years since I had the account

[Philile-TT]

Do you have the account number or phone number associated with the account? If yes please update it on the notes as well. 

[BigPlonker78]

Yes

[Philile-TT]

Is the email linked to a now disconnected account? 

[BigPlonker78]

That's the only one that I have. I haven't bothered setting one up on this account

[Philile-TT]

There is only one email address on the notes, do you not have any other email\s? 

[BigPlonker78]

I done that on 17th July. I've just checked and it's still there so not sure what you're asking me for really

[Philile-TT]

Please list all your TalkTalk email addresses on the private notes 

[BigPlonker78]

Still not able to use the account. What is going on with this? 

And you seem to have changed my direct debit payment by a week, it came out today when it's normally around the 5th

Shambles of a company

[kanya-TT]

We assure you that this will be resolved. We again relay our sincerely apologies not taking it lightly the inconvenience this has brought about. 

Kanya

[BigPlonker78]

I hope it doesn't take too much longer. I've already lost the ability to send emails so it's pretty poor from you imo

[kanya-TT]

Hey there, @BigPlonker78. We sincerely apologize for the inconvenience and want to assure you that we initiated the linking of your email as soon as you requested it. However, we've encountered a significant backlog, and our team is actively working to resolve these issues. We've seen progress in some cases, and yours will certainly be addressed as well. We kindly ask for your patience during this time.

Kanya

[BigPlonker78]

This still hasn't been done. The account has now been limited. Can you fix this

[Philile-TT]

@BigPlonker78 I have submitted an escalation for the email to be linked, please allow the relevant team to look into resolving it for you. 

[Gliwmaeden2]

This will be followed up after the weekend, @BigPlonker78.

[BigPlonker78]

Yes

The address that I've put in my profile has received the email

[amahle-TT]

Hi there @BigPlonker78, thank you for reaching out. Please confirm if you have received communication from us that you have to subscribe to Everymail?