Link email accounts to broadband account

[macrease]

I have tried logging into talktalk webmail and a notification comes up about having to move to everymail and pay a fee.

However, checking online this should not be applicable for existing talktalk customers. we have been with talktalk for approximately 15 years and currently are.
As was advised I have set up a profile and listed the talktalk email addresses in the private area of my profile for talktalk staff.

Please link the email accounts/ mailboxes as soon as possible so they are not lost or disabled.

Thank you.

[nambuso-TT]

I have filled in a webform for you to get your emails up and running and the red banner should be gone in the next 48 hours. Thanks

[nambuso-TT]

Hi there @macrease I am very sorry to hear this. Just to confirm did you receive any communication from us about your email account being migrated to Everymail?

[macrease]

Yes, the red banner is still present.

[Philile-TT]

@macrease the escalation was raised, just to check is the red banner still there, are there any restrictions on your email services? 

[macrease]

Hi,

I'm just wondering if there is any update on this request?

Thanks

[sabelo-TT]

@macrease, thank you for this. I have just escalated this matter to our email team and will kindly ask for you to allow 48hours for this matter as I also noticed that you have updated your community profile and included the details/information you wish to be linked to your account. 

[macrease]

We did also have an account in the past but I don't have the details for it anymore.

[Philile-TT]

@macrease do you have any other account with TalkTalk, even if it disconnected? 

[macrease]

I haven't received any emails, just seen the banner.

Thanks

[Mandisa-TT]

Hi @macrease I will be able to assist you with your query, please confirm if you received any email about signing up to everymail or if it is just the banner when you log in?