spam

[1234511]

Why are some of my emails going into my recipients spam

[amahle-TT]

Thank you for your confirmation. We have escalated the issue to the email support team. We appreciate your time and patience in this matter.

[Graham-AW]

Yes across multiple email providers

[Mandisa-TT]

Are the spam issues occurring across multiple email providers (e.g., Gmail, Yahoo, Outlook), or are they specific to one?

[Graham-AW]

Many of my  emails from my Talktalk address are finishing up in recipients spam boxes – including to a wide range of addressees who I have regularly corresponded with previously.  The problem has become so widespread during the last 2/3 weeks and as I cannot see any common factors it would seem to be a problem at my end.  Any ideas would be appreciated

[Mandisa-TT]

Hi @1234511 the issue was escalated to the email team for Hotmail and Gmail addresses. Let us know if you are having any other issues. 

[Gliwmaeden2]

It's a known issue, @1234511.

I hope that's not your account number that you are using as your forum ID.

Best to change it, if that's the case. Don't display any sensitive information in either your name, subject heading or in the posts in the public thread. 

I'm moving your duplicate post out of the way, @1234511. The above is what I had posted in reply. 

Please follow up on this thread.

[mandisa1-TT]

Thank you for the support @fr8ys 

Hi there @1234511. the information provided by @fr8ys is correct.

[fr8ys]

I'm guessing they are hotmail and gmail addresses.

If so, its a known issue that Microsoft and Google are trying to find the cause of and are working with the TalkTalk email team to resolve.