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email support

Ask us about your TalkTalk email account and Webmail.

Linking email address to broadband account

alisonpat
First Timer
Private Message TalkTalk

on ‎03-07-2025 02:46 PM

Message 10 of 10

Hi, I have received an email about changes to email addresses. I have legacy email addresses, from a previous broadband account, that I would like to link to my present account. Could someone provide assistance?

Alison Paterson
Labels:
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9 REPLIES 9

Mandisa-TT
Support Team
Staff
Private Message

on ‎04-07-2025 08:39 AM

Message 1 of 10

Is there anything else I can assist you with today?

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Mandisa-TT
Support Team
Staff
Private Message
In response to alisonpat

on ‎04-07-2025 08:17 AM

Message 2 of 10

Hi @alisonpat I have located your broadband account and it is active and I have filled in a webform for your emails(that you added on your private notes) to be excluded from the moment, You will not receive any further communications regarding signing up for OX Mail, and there will be no charges for email services since you have an active account with us.

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to alisonpat

on ‎03-07-2025 06:15 PM

Message 3 of 10

Staff will follow up tomorrow, @alisonpat.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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alisonpat
First Timer
Private Message TalkTalk
In response to amahle-TT

on ‎03-07-2025 05:17 PM

Message 4 of 10

Hi amahle-TT, As Billx pointed out, I do have a current Broadband account. The email addresses originated with a previous account.

Alison Paterson

Billx
Philosopher
Private Message TalkTalk
In response to amahle-TT

‎03-07-2025 05:13 PM - edited ‎03-07-2025 05:15 PM

Message 5 of 10

@amahle-TT 

@alisonpat  already  said 'email addresses that I would like to link to my present account' I.E. my present TalkTalk broadband account.

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amahle-TT
Support Team
Staff
Private Message
In response to alisonpat

‎03-07-2025 05:04 PM - edited ‎03-07-2025 05:06 PM

Message 6 of 10

Hi there @alisonpat, please confirm that you do not have an active broadband service with us at the moment, thanks.

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alisonpat
First Timer
Private Message TalkTalk
In response to nomfezeko-TT

on ‎03-07-2025 04:17 PM

Message 7 of 10

Thanks Fez. Already done.

Alison Paterson
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nomfezeko-TT
Support Team
Staff
Private Message

on ‎03-07-2025 04:04 PM

Message 8 of 10

Hi @alisonpat , kindly refer to the advice as per fr8ys and get back to us once this has been completed. 

 

-Fez. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎03-07-2025 03:42 PM

Message 9 of 10

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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