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Loss of emails from my bank which used to arrive no problem. Safe sender settings?

IceBlue
Newbie
Private Message TalkTalk
Message 2 of 2

For some reason, messages from my Bank are now bouncing back to them. They always used to arrive regularly with no problem  - although they always went to my spam box and I had to move them across manually. Now they appear to be permanently blocked for some reason.  My email address hasn't changed and is correct on their system. Is there a place where I can mark such email addresses as a 'safe sender'?

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi IceBlue,

 

How are you getting on, are the emails still not getting through?

Chris

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