Lost emails (again)

[Dangerous2a]

Hi, for some reason my account email has been wiped prior to April 2024. Webmail stops in June 2024 on the same account. I use MS outlook 2019 as part of office 2019 with IMAP.

Does TT actually delete emails above a certain age or quantity?

This has happened several times in the past but only on that one account.

My status on this forum has changed to "first timer" despite many previous posts.

Any ideas if or how I can get the lost emails back, and what I can do to prevent it happening again?

[Gliwmaeden2]

You'll need to fully complete your community forum profile details, @Dangerous2a, for staff to identify your account and look into this for you during the week. 

Go via your avatar; settings; drop down menu.... Personal Information. SAVE CHANGES. 

[Gliwmaeden2]

Did you have to reset your username on the forum, @Dangerous2a?

I can only see this and one post from earlier in the week. 

Or if other threads were very much older, they could have been archived. A large batch was cleared out of the way last year.

Your profile date shows you only joined the community with this name on 1st September 2024.

If you are a current customer, email should continue working as normal, though sometimes people have out of date settings for clients, so check these:

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

Webmail should be normal sign in and not losing stored messages. 

Talktalk always recommends that you back up important emails yourself as they cannot guarantee storage always working as it should. 

Staff will respond during the week.