MS Outlook 2019

[YoMikey]

Hi Folks,

I'm trying to set up my @talktalk.net email in MS Outlook 2019 and I keep getting an error - 

"Something went wrong and Outlook couldn't set up your account. Please try again. If the problem continues, contact your email administrator."

I've managed to set it up on 2 android email clients and Thunderbird in Windows, why not Outlook 2019?

Error is consistent on both IMAP and POP3. I've tried it on 2 laptops running Outlook 2019.

Thanks

[nomfezeko-TT]

Hi there, I'm sorry to hear that you're experiencing difficulties setting up your @talktalk.net email in MS Outlook 2019. Let's work through this together to resolve the issue. 

First, please ensure that you are using the correct settings for both IMAP and POP3. Here are the recommended settings for TalkTalk:

IMAP Settings:

• Incoming Mail Server: imap.talktalk.net
• Port: 993
• Encryption: SSL/TLS
• Outgoing Mail Server: smtp.talktalk.net
• Port: 587
• Encryption: STARTTLS

POP3 Settings:

• Incoming Mail Server: pop.talktalk.net
• Port: 995
• Encryption: SSL/TLS
• Outgoing Mail Server: smtp.talktalk.net
• Port: 587
• Encryption: STARTTLS

-Double-check that you are entering your full email address as the username and the correct password.

-Disable Antivirus/Firewall Temporarily: Sometimes, security software can interfere with the connection. Try temporarily disabling your antivirus or firewall to see if that resolves the issue.
 

Update Outlook: Ensure that your Outlook 2019 is fully updated. Sometimes, updates can fix bugs or compatibility issues.
 

Create a New Profile: If the problem persists, try creating a new Outlook profile:

• Go to Control Panel > Mail > Show Profiles > Add.
• Set up your email account in the new profile.

Check for Multiple Accounts: If you have multiple accounts set up in Outlook, ensure that there are no conflicts or issues with other accounts.

If you've tried all the above steps and are still encountering the error, please do get back to us and we will be here to help.