Manage your TalkTalk mail - Unable to log in after upgrade

[ltk007]

Hi,

Having waited months for the new "TalkTalk mailbox manager" to be released I have been unable to login into my mailbox manager account which worked fine prior to the upgrade.

I believe the issue is related to having a @gateway.net domain on the primary email address.

I receive the following error "You are not allowed to sign in" however if I amend the email domain to @talktalk.net I receive the following "The username or password is incorrect".

I do not have a talktalk.net domain email address.

Any ideas how this can be resolved as I need to delete an associated email address?

thanks

[Billx]

Hi, @ltk007 

There are 2 "TalkTalk mailbox managers" . That's a misnamed title. They are really "TalkTalk Email Addresses managers"

To go to the old one, go here, https://service.talktalk.co.uk/manage-email

To go to the new one go here, https://apps.talktalk.co.uk/myaccount/?#/login

They are both still current

So, which of the 2 are you talking about?

Bill