Managing Webmail Not Available in My Account

[Cbendel]

Hi,

I received an email about having to pay for my TalkTalk email address as I was no longer a customer.

The email was linked to an account that was closed but we still have a current TalkTalk account. The email address was actually created using this account in the first place then later I associated it with the account that was eventually closed.

However there is no option in the current active TalkTalk account to add the email address to this account. I believe we can have up to 5 email addresses.

Please can you advise.

Regards,

Keith

[siphosethu-TT]

1. Log into My Account
2. Select Profile & Settings from the navigation menu, then select My Details & Password.

Your details should show, and you can just choose if you would like to add an email or change your existing one. Thanks

[Cbendel]

Hi Angelique,

The email address I received the comms about paying for email is not associated with the cbendel account.

I can't find any way to add/associate emails in my account. Can you tell me where this is?

Also I have an old dsl.pipex.com address that is handled by talktalk. I don't think I've heard anything about this.

Regards,

Keith 

[angelique-TT]

You can also add an email address on your account through MyAccount. 

[angelique-TT]

Good morning Cbendel. I can see that you have an active broadband account and you will not be affected by this. I will now fill in a webform for you so we can stop any further comms related to this coming your way.

[Gliwmaeden2]

I don't think they have thought through the ramifications, @Cbendel, because of more complex histories.

We're alerting Talktalk.