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Mothers death

Anthony981
First Timer
Private Message TalkTalk

on ‎16-02-2025 08:22 AM

Message 3 of 3

My mother passed away in December 11 I informed talk talk shortly after 

why do I keep getting letters to say I owe 198 pounds for a disconnection charge?I have phoned twice to report this issue 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-02-2025 03:43 PM

Message 1 of 3

@Anthony981, did you speak to the dedicated bereavement team?

 

Please check the information in this article:

 

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Divsec
Community Star
Private Message TalkTalk

on ‎16-02-2025 09:53 AM

Message 2 of 3

Hi @Anthony981 sorry for your loss. Your post has been escalated and I'm sure the excellent team here will get this sorted for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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