Mothers death

[Anthony981]

My mother passed away in December 11 I informed talk talk shortly after 

why do I keep getting letters to say I owe 198 pounds for a disconnection charge?I have phoned twice to report this issue 

[Gliwmaeden2 · Accepted solution]

@Anthony981, did you speak to the dedicated bereavement team?

Please check the information in this article:

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

[Divsec]

Hi @Anthony981 sorry for your loss. Your post has been escalated and I'm sure the excellent team here will get this sorted for you.