on 15-09-2021 09:36 PM
Like many other legacy Pipex users I have received the email about my email being limited to webmail until I join TalkTalk EmailPlus.
Also, like many others I missed the deadline as I dont use my master email address, just one of its aliases.
How do I now login to My Account or access Web mail?
Both these methods require me to have my master password which I dont remember (its been many years since I used that address)
I cant click reset password as the resulting email will go the the account I dont have access to!
Any help greatly appreciated.
on 20-09-2021 03:20 PM
on 17-09-2021 09:02 AM
Hi GeoffThorpe, please provide ALL of the following information:
Alternate email address for the Password Reset Tool.
16-09-2021 01:30 PM - edited 16-09-2021 05:02 PM
How have you been viewing mail messages? If via a browser and webmail then the browser may have saved the login for you. Some email clients also save logins, e.g. Thunderbird has a password manager.
If you cannot recover the password then TalkTalk will have to step in.
A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
on 16-09-2021 09:01 AM
Hi GeoffThorpe, Gondola as always has given you the right advice.
Please let us know how you get on.
on 16-09-2021 07:33 AM