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email support

Ask us about your TalkTalk email account and Webmail.

My email is blocked from sending emails

Gopears
Chatterbox
Private Message TalkTalk
Message 12 of 12

I pay monthly to TalkTalk for my broadband now I am being blocked from sending emails and being asked to subscribe. I spent almost an hour on your chat on 18/6/25 to confirm this would not happen. This was confirmed by Divina. What a surprise my email was blocked from sending yesterday! I again contacted chat, assured it would be sorted. Still not working today!

When will this be fixed.

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11 REPLIES 11

Message 1 of 12

I'm glad I was able to help:) Should you require further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

 

Goodbye!👋

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Message 2 of 12

Thank you my email is working again.

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Message 3 of 12

Thank you very much for that, I can confirm that I have re escalated the issue for you and this usually takes 48 working hours. Thanks

 

We apologize for the inconvenience caused, thank you for your patience. 

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Message 4 of 12

As I explained initially I only have one email address which is the one you send my bills to which should be on my profile.

 

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Message 5 of 12

Okay before we proceed, please add all your email addresses on your profile under private note..

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Message 6 of 12

I can sign in and out but have got the red banner asking me to subscribe and am unable to send or reply to emails.

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nambuso-TT
Support Team
Staff
Private Message
Message 7 of 12

Hi there Just to confirm Is the sign-up option available when you login to your email account and are you experiencing feature restrictions (i.e. unable to send an email) in the email account

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Gopears
Chatterbox
Private Message TalkTalk
Message 8 of 12

My emails are still not working after almost 4 weeks. During the time since I first reported it I have had 11 private messages replied to with various time scales and numerous requests for patience. When will this issue be sorted, I have been more than patient. 
It seems from the messages in this community that those of us who have been patient are at the back of the queue for getting this issue sorted.

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Message 9 of 12

Chat 18/6/25 with talktalkChat 18/6/25 with talktalk

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Message 10 of 12

It is the only email I have, the one on my profile and the one you send my bills too.

 

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kanya-TT
Support Team
Staff
Private Message
Message 11 of 12

Did you link your emails with us? 

 

Kanya

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