My own app for talktalk mail wont work since yesterday

[karonnewman]

My app of my own with play store android won't work, it's not taking my password or username etc I have try manually with your port names extra, but its not working. Please can you fix it, ss I don't get on with your app as I don't get notifications on when I get emails etc thank you

[Ady-TalkTalk]

Hi karonnewman, your account is limited and looks to have been hacked. I've stopped the mail forward for you. You need to reset your mailbox password using a totally new one that's NEVER been used before. Once that's done post back and I'll get the account restored to full service for you.

Ady

[Gliwmaeden2]

Your topic is in a queue for attention, @karonnewman.

Please complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....complete Personal Information. Scroll down to SAVE CHANGES. 

When setting up email, are you following these instructions?

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

[karonnewman]

Can anyone help please 🙏