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email support

Ask us about your TalkTalk email account and Webmail.

My own app for talktalk mail wont work since yesterday

karonnewman
First Timer
Private Message TalkTalk

on ‎03-01-2025 10:09 AM

Message 4 of 4

My app of my own with play store android won't work, it's not taking my password or username etc I have try manually with your port names extra, but its not working. Please can you fix it, ss I don't get on with your app as I don't get notifications on when I get emails etc thank you

 

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to karonnewman

on ‎06-01-2025 08:33 AM

Message 1 of 4

Hi karonnewman, your account is limited and looks to have been hacked. I've stopped the mail forward for you. You need to reset your mailbox password using a totally new one that's NEVER been used before. Once that's done post back and I'll get the account restored to full service for you.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to karonnewman

on ‎03-01-2025 10:15 AM

Message 2 of 4

Your topic is in a queue for attention, @karonnewman.

 

Please complete your community forum profile details for Talktalk staff to identify your account. 

 

Go via your avatar; settings; drop down menu....complete Personal Information. Scroll down to SAVE CHANGES. 

 

When setting up email, are you following these instructions?

 

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

karonnewman
First Timer
Private Message TalkTalk

on ‎03-01-2025 10:11 AM

Message 3 of 4

Can anyone help please 🙏 

 

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