If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.
TalkTalk Mail webmail is secure by design using an up to date Internet browser.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.
Outlook 365 supports secure mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.
- Select the Windows icon bottom left
- Select the Settings cog icon
- Select Accounts
- Select Email & Accounts and for a first time setup select Add Account and enter the settings in the table
- Or select the email account
- Select Change account or double click on the email account
At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same secure settings.
Supported Outlook 365 settings are:
| Account Type |
IMAP secure
|
| Username |
Full TalkTalk email address |
| Password |
TalkTalk email password |
| Incoming mail server |
mail.talktalk.net |
| Incoming Port (IMAP) |
993 |
| Incoming Connection Security |
SSL/TLS
|
| Outgoing mail server |
smtp.talktalk.net |
| Outgoing Port |
587 |
| Outgoing Connection Security |
STARTTLS
|
| My Outgoing Server Requires Authentication |
Yes |
| Authentication Method |
Normal Password (Not SPA)
|
However, the account will not authenticate a connection until TalkTalk restore full access.
For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.
When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Email account holder name
Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Using TalkTalk Mail
Email settings and device setup guides for TalkTalk Mail
About TalkTalk Mail Plus
