on 09-07-2021 08:41 AM
In recent days I have stopped receiving emails for my tiscali account on my iphone. I get the message above which asks me to go to the mail account settings and enter a password. I have done this repeatedly but to no effect. I know the password I am using is correct as I have logged on to my account through the talktalk webmail service OK.
I have tried deleting the account from the mail app and reinstalling it but still get the same message.
Any advice would be gratefully received.
on 20-07-2021 11:03 AM
on 20-07-2021 10:57 AM
on 20-07-2021 10:46 AM
Thanks Gondola. Yes - had tried and could send successfully on webmail (sorry should have said).
Looking further I found that I needed to go into the specific section on my phone relating to the outgoing server and on there my password wasn't present (described as optional). I had only looked on the front section (which referred to the incoming server only). So I entered it in the outgoing server field and it now seems to be working.
Sorry I only worked this out after posting but very much appreciate your quick response.
on 20-07-2021 10:13 AM
Is there a problem with the MailPlus subscription? The Direct Debit (DD) would have been initiated but it does take around 10 days or so for your bank to put the DD in place and then for the first subscription payment to be actioned. I feel it's around that time. The billing system would reactivate the mail sending for MailPlus email accounts as long as the email address is added to any others you have in the MailPlus MyAccount and so long as the MailPlus subscription is in credit.
In the meantime just check you can send without error via the webmail sign in.
Select here: Sign in to TalkTalk Mail
Enter your tiscali email address and password, select Sign in.
on 20-07-2021 09:29 AM - last edited on 20-07-2021 10:02 AM by Gondola
Since this exchange, and setting up my mail plus account, I have been receiving emails successfully on my email account without issue. However, when I went to send an email from the account this morning I received the message 'Cannot send mail No password provided for obscured for customer security Please go to Mail Account Settings and enter a password'. This is the same message as I was getting a few weeks back before setting up the mail plus account. Although I sent a test email immediately after setting up my mail plus account (and it was sent successfully) I haven't sent one since. The password is entered so must be something else causing the problem - would it be to do with the outgoing server details?
grateful for any help please
on 12-07-2021 09:35 AM
on 09-07-2021 06:44 PM
It seems highly likely that your TalkTalk managed mailbox is restricted to Internet browser, webmail only, access pending deletion. To keep a mailbox active and across all devices using IMAP or POP3 apps requires that the email address be added to a TalkTalk Consumer customer MyAccount.
You should have received a mail message from TalkTalk advising you to consider subscribing to TalkTalk Mail Plus. This is the mail only service designed to keep up to 5 mailboxes active whilst you're not a TalkTalk Consumer home broadband customer having the 5 mailboxes included as part of the broadband package.
on 09-07-2021 11:59 AM