Not receiving emails from Sainsburys & Octopus Energy

[heishaemi]

Recently I have stopped receiving emails from Sainsburys online shopping such as order confirmations and receipts which is very frustrating. I have also not been getting my monthly reminder email from Octopus Energy to take a meter reading. It seems very strange that they have both just stopped and I was wondering if it was a TalkTalk issue and if so how do I resolve it please?

[Gliwmaeden2]

Please start your own thread, @49suze49. Staff only reply to the original poster on the topic to avoid confusion between customers. 

Return to the message board and click on start a topic. 

Also, please complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar/name; settings; drop down menu....Personal Information. The Talktalk phone number  / account number is required. SAVE CHANGES. 

Staff will reply to your new thread during the day (Monday to Friday).

[49suze49]

I gave same problem.  No confirmation emails off sainsbury grocery orders;nor advice of order subs, missing, deliveries ,  yet other  sainsbury  ones come through.   How do i fix It. Sainsbury's been contacted several times with no joy.

[49suze49]

Same. Since April.  Sainsbury contacted several times. Not sorted

[Ady-TalkTalk]

Hi Heidi, thanks for the information I've added your details to the list for investigation by the team. 

Ady

[heishaemi]

It is very frustrating isn't it! I am not impressed with TalkTalk's service!  Do you know how to fix the problem please?

[Gliwmaeden2]

Please follow up only on the thread you previously started, @stuart_will.

[stuart_will]

I have the same problem with Sainsbury's emails