on 14-10-2018 10:49 AM
As of a few days ago, I suddenly stopped being able to receive emails from a particular sender I have an account with. I found this out when I needed a password reset sent but was not receiving it. I tried to contact the company, which is difficult because I can't get into the account to access the support, (there is no telephone support!).
They have responded via facebook to a friend (I have no facebook account) saying they have sent emails regarding recovering the account and will not communicate with anyone but the account holder about it. They simply advise that it is my email that must be blocking the receipt.
I'm using webmail to access the emails and have no idea how I could have blocked a sender's email which up until the 9th October I was receiving almost on a daily basis.
Answered! Go to Solution.
on 16-10-2018 11:03 AM
Chris is a very skilled email surgeon. Your email account would have been taken into the Operating Theatre for the well tested repair procedure. But I can assure you that you wouldn't have felt anything during the operation and recovery is immediate.
I see that you've persuaded the company to change your email address and as that's working well just let us know if you come across any other issues with the TalkTalk email account and we'll re-admit you to the casualty bay.
on 16-10-2018 10:50 AM
on 16-10-2018 10:33 AM
on 16-10-2018 09:08 AM
I can see that you've received a lot of help with this from Gondola. I can try a mail box repair to see if this resolves the issue, would you like me to give this a go?
on 14-10-2018 01:42 PM
Nice one. That definitely proves that TalkTalk is not blocking the sender's emails and even better that TalkTalk is not blocking the specific reset emails.
So, what I'd suggest is hang on 'till Monday for the TalkTalk Community Team to take a look at the email account settings and assess if a mailbox repair will have any effect.
on 14-10-2018 01:19 PM
on 14-10-2018 01:02 PM
Yes, I understand about the emails and not wanting to associate another account.
Send them a test email. Doesn't need to contain anything other than "this is only a test" in the subject line and body. Normally the email service will have an auto-response to acknowledge receipt of the email. I just wanted you to check that the 'working' TalkTalk mailbox will receive that auto-response.
on 14-10-2018 12:37 PM
on 14-10-2018 12:02 PM
...Interesting. If their customer support are replying then the email should be with you unless your Mail Account Settings Reply to address has been changed. If the reply is bounced or rejected by the mailbox then the sender should get a notification of the bounce from TalkTalk.
You say that an alternate TalkTalk email account is receiving their mail ok. If you send their customer support an email do you get an auto-reply back to that email mailbox ok?
on 14-10-2018 11:43 AM
on 14-10-2018 11:36 AM
...If the sender is able to get emails through to TalkTalk.net there's no TalkTalk block on the sender.
This then isolates the issue to your specific mailbox, mailbox filtering or the email address they're sending to has been changed.
Just confirm you've not set up any other filters and in case it's a mailbox glitch I'll alert the TalkTalk Community Team to take a look.
Make sure the TalkTalk email address you wish them to look at is identified in Private notes. Worth checking your Community Profile Personal Information (Click here) includes your name, address, current TalkTalk landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and update Private notes and save changes. The TalkTalk Community Team OCE will then be able to link to your TalkTalk service account.
on 14-10-2018 11:22 AM
on 14-10-2018 10:57 AM
Log in to webmail and look in the Trash folder. If you've inadvertently marked the sender's emails as spam then they may be there.
To inspect your Blocked Sender's Filter