on 29-06-2020 09:48 AM
I am not receiving emails on one of my talktalk accounts since yesterday. Have sent testers from my other accounts. They do not bounce back but are not received. For a while have been receiving spam (bitcoin etc) on this account and using the filter to block/discard them. Could I have changed a setting soimehow to block all mail?
Answered! Go to Solution.
on 03-07-2020 11:03 AM
on 03-07-2020 06:29 AM
Hi Nick, you should be able to block senders. It's just that sometimes you can accidentally over do it on the blocking and sometimes the filters corrupt.
on 01-07-2020 03:47 PM
Hi Ady - this morning I disabled my 'blocked senders filter' and all the senders I had blocked. Sent testers from my other 2 accounts and received immediately in inbox in affected account. I have this feature enabled on my other 2 accounts. Does this mean on this account 1) I can not block unwanted senders 2) any mail received since Saturday has just disappeared into the 'ether' - as mail is not returned senders will have no inklng that I have not received it? - your advice appreciated - many thanks so far - Nick
on 01-07-2020 01:21 PM
And have you checked your mail filter rules to ensure that you're not blocking the incoming mail?
on 30-06-2020 12:45 PM
Hi Ady - Thanks for your respose -the mystery deepens - prior to your response I empiied spam and trash folders - as you suggested sent from/to the affected accout - immediately showed as sent and was received in trash - at the same time 2 other emails received from bank and amazon (again in trash - first since Saturday) - re-sent 'tester' emails from my other 2 talktalk accounts - both showed as sent but neither received by the affected account - I may not have mentioned but can send mail fine from the affected account...
on 30-06-2020 10:51 AM
Hi nickcarter3, it's not uncommon for people to accidentally block all mail in their filters. What happens if you send from the affected mail account to the same account?