Hi NeilH9
Good to know that webmail is working to keep you in touch.
As a last resort, TalkTalk are removing IMAP / POP3 access for mailboxes that are still being accessed using insecure email settings. You'll not be able to get any email client to authenticate a connection until full access is restored. Having the email address listed in your MailPlus MyAccount will mean that although you're no longer a TalkTalk Consumer home broadband customer your mailboxes will have full access whilst there's an active TalkTalk MailPlus subscription. But all mailboxes require secure mail access.
So we just need to get full access restored and, in the meantime, make sure you have the ability to use secure mail settings on all the mail collection services and devices you use to connect to any TalkTalk mailbox you have. I'll request full access be restored and that'll happen next week.
What Apple mail devices are you using? Apple was late in adopting TLS 1.2 secure mail encryption so some devices may not be capable of using secure mail to the required standard. I'll advise on compatibility.
Settings for Thunderbird are given below.
On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.
User Name is the full email address and Password is the email password.
- Start Thunderbird
- Select the Thunderbird triple line menu top right
- Select Account Settings from the menu
- Select Server Settings under the email account name in the left side panel
- Use the entries as shown in the table
- Look down the left side panel to Outgoing Server SMTP
- Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.
Thunderbird email client settings for all TalkTalk Mail domains including talktalk and tiscali and their sister email addresses are:
| Account Type |
IMAP secure Email Account
|
| User Name |
Full email address |
| Password |
Email password |
| Incoming mail server (IMAP) |
mail.talktalk.net |
| Incoming Port |
993 |
| Incoming Connection Security |
SSL/TLS
|
| Authentication Method |
Normal Password |
| Outgoing server (SMTP) |
smtp.talktalk.net |
| Outgoing Port |
587 |
| Outgoing Connection Security |
STARTTLS
|
| Authentication Method |
Normal Password |
If still in trouble take screenshots, image edit to obscure the first part of your email address and upload here using the camera icon above this Reply area.
Let me know when Thunderbird is back in action for secure email both incoming and outgoing. However, if you happen to have a POP3 account then the only difference to the above table is the incoming server port that's 995 for POP3 secure mail.
After you've changed the settings have another go. NB this is for the email accounts that have not had IMAP / POP3 access withdrawn as yet.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on a Mac PC using Mac Mail
Setting up TalkTalk email on iPhone
Setting up TalkTalk email on iPad
